Dubai: 99.97% of taxi trips were complaint-free, says RTA
11,000 taxis in the Emirate is driven by chauffeurs that are educated on just how to enhance clients’ solution
Dubai’s Roadways and also Move Authority (RTA) has actually just recently disclosed that 99.97% of taxi journeys in Dubai were complaint-free as the price of grievances was simply 0.03% out of overall 88.9 million journeys performed in 2021.
The percent of grievances was 0.04% in 2020, and also 0.05% in 2019.
This decrease in the price of taxi grievances mirrors the significant enhancements experienced by this field to increase the fulfillment and also joy of cyclists in Dubai.
” This decline in the price of taxi grievances is a sign of the reliable strategies and also techniques of RTA to utilize this crucial field and also enhance the taxi cyclists’ experience in Dubai.
” At the very same time, it shows RTA’s continual initiatives to enhance the efficiency of the taxi field, an episode of the enhanced city and also vacationer tasks in the emirate,” stated Adel Shakri, Supervisor of Preparation and also Service Growth, Public Transportation Firm, RTA.
” DTC has actually established a bundle of services and also efforts to fulfill the increasing need for taxi solution activated by the vacationer and also organization boom seen by the emirate.
” The occasions and also tasks kept in Dubai over the previous couple of years, such as Exposition 2020 and also various other yearly exhibits and also conventions had actually added to the considerable increase in the variety of taxi customers. It motivated RTA to present restorative steps such as enhancing the variety of cars, and also releasing Hala Taxi solution, which is taken care of through digital and also wise reservation systems,” included Shakri.
The taxi field in Dubai contains 5 franchise business business, specifically Dubai Taxi Firm, Cars And Trucks, Arabia, National, and also City Taxi along with Hala Taxi e-hail.
The taxi fleet consists of 11,000 taxis driven by chauffeurs that go through continual training on just how to enhance clients’ solution. These chauffeurs work as ambassadors as they show the picture of Dubai to the globe, and also stand for RTA as an introducing federal government entity in lasting transportation and also various other ingenious solutions.