UAE

Lost and found in taxis in Dubai: Dh1.2 million cash; over 12,400 mobile phones

RTA telephone call centre got 44,062 records of things shed in taxis in 6 months

An overall of Dh1.2 million in cash money, 12,410 cellphones, 2,819 digital tools, 766 tickets, and also 342 laptop computers: These were amongst the things that were failed to remember by guests in taxis in the very first 6 months of 2022.

The Roadways and also Carry Authority (RTA) call centre got 44,062 records of things shed in taxis in the 6 months.

In July, the RTA honoured Nancy Orgo from the Dubai Taxi Company (DTC) after she turned over a bag including Dh1 million left in her taxi by a traveler.

” The RTA honours cabby for their sincerity and also integrity. It is a motion of acknowledgment of their important initiatives to provide a great photo of the UAE as a whole and also Dubai particularly to visitors, site visitors, and also homeowners utilizing taxis in the emirate,” claimed Mehailah Alzehmi, supervisor of Consumers Joy, Business Management Assistance Solutions Market.

This came as the RTA exposed that its telephone call centre (8009090) got 951,492 telephone calls throughout the very first fifty percent of 2022.

” We delight in to get the general public telephone calls through the Telephone call Centre (8009090 ), yet we’re constantly motivating the area to utilize wise and also electronic networks to acquire our varied bundle of solutions,” claimed Alzehmi.

Locals’ reliance on the telephone call centre for sure solutions has actually gone down. This consists of public transportation trip preparation and also car parking, which signed up a 20 percent decrease in telephone calls. “Furthermore, the Madinati solution in RTA Dubai wise application has actually been enhanced, enabling customers to report mistakes and also problems through the application. As a result, the solution uptake in the very first fifty percent of this year rose by 34 percent over the degree reported throughout the very first fifty percent of in 2015,” included Alzehmi.

The RTA is taking into consideration updating the modern technology being used at the telephone call centre by presenting “expert system to alleviate consumers’ ease of access to different networks”.

” A boosted automated answering system will certainly be introduced, allowing all-natural discussion run by a digital expert as opposed to utilizing the phone’s keypad to select alternatives from the autoresponder food selection. Job is additionally underway to present interactive and also instantaneous psychological evaluation on all telephone calls dealt with by the centre, which assists recognize the requirements of consumers and also determine their contentment with the solutions given,” clarified Alzehmi.

In the very first 6 months of the year, the RTA got 49,353 issues and also recommended renovation demands.

” These issues and also recommended renovations concentrated mostly on transport solutions. Concerning 51 percent of issues and also recommended renovations were connected to using buses and also taxis, and also 8 percent to car parking solutions, highlighted by ask for exception from car parking offenses. Concerning 24 percent of demands were connected to the framework, and also 4 percent to using the nol card,” claimed Alzehmi.

Concerning 98 percent of issues and also recommended renovations were authorized off within the specific duration– 5 functioning days for issues and also remarks, and also 15 for recommended renovations.

In the very first fifty percent of this year, the RTA got 5,724 emergency situation records. The instantaneous feedback and also sign-off price clocked 99 percent.

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